What kind of services do you provide?
We pride ourselves on providing a commercial and residential cleaning services as well as commercial and residential carpet cleaning in the Greater London area. In past years, we have served many satisfied customers and provided cleaning solutions for any size of homes, offices, shops, pubs, restaurants and many more.
We take care of every aspect of your cleaning requirements including IT equipment cleaning, blind and curtain cleaning, carpet cleaning, upholstery cleaning and window cleaning.
Are you and your cleaners insured?
Yes. We have a full Public Liability cover of £1,000,000. Increased cover can be arranged on request.
What if something is damaged when my home is being cleaned? Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.
For the carpet cleaning do you charge per hour or per job?
We do not charge per hour but per job. After gathering all the information about the condition of your carpet we provide a quote for the whole job.
Please give us a call on 020 7476 6131 for no obligation quote.
Are there any extra charges?
In some cases you may have to pay a parking fee or a congestion charge (if the site address is in LONDON congestion charge area). If our carpet cleaning operatives are not able to park their vehicles free of charge whilst servicing your address you have to provide either with a parking space or with parking permit. If you cannot arrange none of the above you have to reimburse the operative with the parking fee he has paid to clean your carpets.
What is the typical drying time of the carpets?
Typically 3 to 6 hours.
How long does it take to clean the carpet in each room?
It takes approximately 1 hour to clean 3 rooms where the furniture is already removed.
Will you provide the cleaning materials and equipment?
Yes. Brilliant Clean will supply all machinery (including vacuum cleaners etc.) and cleaning materials.
If you have booked a regular domestic cleaning and ironing services, then you have to provide all cleaning materials and a list of tasks.
Can I specify the day for the cleaning?
Yes, you can specify the day for cleaning and we will make every effort to meet your requirements.
What if I need to change my cleaning appointment?
We try to be as flexible as possible. We ask that you give us 24 hours notice, so that we can adjust our schedules.
What if I am not satisfied with your cleaning?
We will make every effort to provide you with reliable cleaners. If customer is not happy with something he/she reserves the right to ask the cleaners to spend some extra time to rectify the problems. If this extra time exceeds half an hour additional payment will apply as per the time spent on the job. In case it is not possible we must be notified within 3 working days and allowed to redo the cleaning and solve the problem at no additional cost. However, once the job has been approved by the client we cannot accept further complaints.
Do I have to be home when the staff comes?
It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and vetted. However, you are welcome to stay home during your clean.
How do I pay for services?
The preferred method of payment at time of service is cash or cheque.
For your convenience, if we have a contract arrangement, we would be happy to invoice you.